Privacy Policy
Last Updated October 20, 2026
Effective November 21, 2026 for existing accounts. New accounts accept this version when they sign up.
GlitchTip is open source software that anyone can run. This policy covers only two things operated by Burke Software and Consulting LLC:
- Hosted GlitchTip: the hosted service at app.glitchtip.com and eu.glitchtip.com, including its support channels.
- The glitchtip.com website and its newsletter.
It does not cover GlitchTip instances run by anyone else. If your organization or another provider runs its own GlitchTip, that operator decides how your data is handled; contact them.
We try to collect as little as we can.
Who we are
Both are operated by Burke Software and Consulting LLC, DBA GlitchTip, a New York limited liability company in the United States. For the personal data described in this policy, we are the controller.
Contact for any privacy question or request: support@glitchtip.com.
Data in your error events belongs to our customers
Customers of Hosted GlitchTip send us error events, logs, and performance data from their own applications. That data can contain personal data about the people who use those applications. For that data, the customer is the controller and we only process it on their behalf, under our Data Processing Agreement. This policy does not cover it.
If you use an application that reports to GlitchTip and want to access or delete data about you, please contact the company that runs that application. We cannot tell who you are within a customer’s data, and we act only on that customer’s instructions.
What we collect, why, and our legal basis
Hosted GlitchTip
| Data | Why we use it | Legal basis (GDPR Art. 6) |
|---|---|---|
| Account data: email address, name (optional), password hash, multi-factor authentication settings, organization and team memberships, preferences | To create and run your account and provide the service | Performance of a contract (6(1)(b)) |
| Social sign-in data: if you sign in with Google, Microsoft, GitHub, GitLab, or another provider, the profile details the provider shares with us, typically your username, name, and email | To sign you in | Performance of a contract (6(1)(b)) |
| Billing data: organization name and billing email, billing address, and subscription history, held with our payment processor Stripe. Organizations on the free plan also have a Stripe customer record, because plans are managed in Stripe. Card details are collected and held by Stripe, not by us | To manage plans, charge for paid plans, and keep tax and accounting records | Contract (6(1)(b)); legal obligation (6(1)(c)) |
| Service emails: notifications you set up, password resets, security and billing notices, and notice of changes to our terms | To operate the service and tell you things you need to know | Contract (6(1)(b)); legitimate interests (6(1)(f)) |
| Support messages: what you send us by email or in-app chat (US instance only) and anything you include. If you open the chat while signed in, it also tells us your user ID, email address, current organization, and plan | To answer you and see which account you are asking about | Contract (6(1)(b)); legitimate interests (6(1)(f)) |
| Technical and security logs: IP address, browser user agent, request times, and similar data in server logs | To keep the service secure and working, and to investigate abuse | Legitimate interests (6(1)(f)) |
Hosted GlitchTip has no analytics, advertising, or tracking. It uses only the cookies and browser storage it needs to work: a session cookie that keeps you signed in, a security (CSRF) cookie, and local preferences such as your theme. The support chat, on app.glitchtip.com only, is provided by Chatwoot and is not loaded until you first open it. After that, it loads on your later visits so you can see replies, and Chatwoot sets its own cookies to keep your conversation. When you pay, Stripe may set its own cookies for fraud prevention.
The glitchtip.com website
| Data | Why we use it | Legal basis (GDPR Art. 6) |
|---|---|---|
| Visit statistics: aggregate page-view counts collected by Plausible Analytics, which uses no cookies and does not identify you | To understand which pages are useful | Legitimate interests (6(1)(f)) |
| Newsletter: your email address, only if you subscribe and confirm by email (double opt-in). Sent through Mailchimp, which may record whether newsletters are opened and links clicked | To send product updates and release notes | Consent (6(1)(a)). Unsubscribe with the link in any newsletter |
The website sets no cookies of its own. The support chat on the website works the same way as in the app: it is not loaded until you first open it, and then Chatwoot sets its own cookies to keep your conversation. Some documentation pages show logos hosted by the third-party hosting providers they describe.
For both
Where we rely on legitimate interests, our interest is running a secure, reliable, and sustainable service. You can object at any time (see “Your rights”).
We do not sell personal data, use it for advertising, or make decisions about you using automated decision making or profiling.
Who we share data with
We share personal data only with service providers that help us, and only as needed for that purpose:
- Hosted GlitchTip: our hosting, DNS/CDN, email, payment, and customer-support (Chatwoot) providers. The current list, and the region each one serves, is published on our Architecture & Security page.
- glitchtip.com website: Plausible (analytics) and Mailchimp (newsletter).
We may also disclose personal data when the law requires it, or when we believe in good faith that it is necessary to protect the rights, property, or safety of Burke Software, our users, or the public.
If Burke Software, or the part of its business that runs Hosted GlitchTip, is acquired, personal data may be transferred to the acquirer, who will remain bound by this policy for data collected under it. We will notify you before that happens.
Where your data is stored
Accounts created on eu.glitchtip.com are hosted in Frankfurt, Germany. Accounts created on app.glitchtip.com are hosted in New York, USA. The two are separate; we do not copy data between them. Some of our service providers, and Burke Software itself, are located in the United States, so your data may be accessed from or transferred to the US even when it is hosted in the EU, for example when we provide support.
Where personal data is transferred out of the EEA, UK, or Switzerland to a country without an adequacy decision, we rely on the European Commission's Standard Contractual Clauses, together with the UK International Data Transfer Addendum for transfers from the UK and the equivalent Swiss safeguards for transfers from Switzerland.
How long we keep it
- Account data: until you delete your account.
- Error events, logs, and other monitoring data in your organizations: this belongs to the organization, not to you personally (see above). How long it is kept is described in our Data Processing Agreement.
- Our own service logs and error reports (which can include IP addresses and request details): 90 days.
- Email: our email provider keeps copies of messages and delivery logs for a few days.
- Support conversations: deleted 60 days after the conversation’s last activity, along with contact details that are no longer attached to any conversation.
- Newsletter subscription: until you unsubscribe.
- Billing records: as long as tax and accounting law requires.
- Backups: deleted data may remain in encrypted database backups for up to 35 days until they expire.
Your rights
Depending on where you live, including under the GDPR and UK GDPR, you have the right to access, correct, delete, or receive a copy of your personal data, to restrict or object to how we use it, and to withdraw consent where we rely on consent. You can do most of this yourself in the app: your profile page lets you view and change your account details and delete your account.
For anything else, email support@glitchtip.com from the address on your account. We will respond within one month.
You also have the right to lodge a complaint with a data protection supervisory authority, in particular in the country where you live or work. We would appreciate the chance to resolve your concern first.
Deleting your data
The fastest way is to do it yourself. Deleting in the app is exactly the same process we would run for you, and it takes effect right away. Sign in to GlitchTip, then:
- Organization Settings → Delete Organization, for each organization you own (or transfer ownership to someone else first).
- Profile → Delete User Account.
That removes your account and your organizations’ data from the live service. Remaining copies in backups expire on their regular schedule (see “How long we keep it”). A few records live with our service providers and follow their own schedule: billing records at Stripe are kept as tax law requires, support conversations are deleted 60 days after their last activity, and a newsletter subscription is removed when you unsubscribe.
If you can’t sign in, try resetting your password (EU) first. Otherwise, email support@glitchtip.com from the email address on the account. Before deleting anything, we will confirm that the request comes from someone who controls that address, for example by emailing it.
We confirm identity only through control of the account’s email address, and we do not ask for ID documents. If you no longer have access to that address, we may be unable to act on the request (GDPR Articles 11 and 12). If you disagree with our decision, you may complain to your supervisory authority.
Children
GlitchTip is a tool for software developers and is not directed to children under 16. We do not knowingly collect their personal data.
Changes to this policy
We may update this policy. If we make material changes, we will update the date above and email registered users before the change takes effect.
Burke Software and Consulting LLC, DBA GlitchTip, is incorporated in the state of New York in the United States of America.