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GlitchTip Terms of Service

Last Updated October 20, 2026

Effective November 21, 2026 for existing accounts. New accounts accept this version when they sign up.

The Gist

We (the folks at Burke Software and Consulting) are on a mission to make the web a better place through open source software. We hope you love our open source error tracker as much as we love creating it. These Terms of Service (“Terms”) describe our commitments to you, and your rights and responsibilities when using our services. Please read them carefully and reach out to us if you have any questions.

In these Terms, “we”, “us”, and “Provider” mean Burke Software and Consulting LLC, DBA GlitchTip. “You” and “Customer” mean the person or organization that creates an account or organization on the hosted GlitchTip service at app.glitchtip.com or eu.glitchtip.com, or on whose behalf it is created. If you join another Customer’s organization, you use it as that Customer’s authorized user: you must follow these Terms, and that Customer is responsible for your use of its organization. The “Services” are that hosted service and the glitchtip.com website. If you accept these Terms on behalf of an organization, you confirm that you are authorized to bind it.

These Terms cover the hosted Services only. The open source GlitchTip software is licensed separately under its own license, and nothing in these Terms limits your rights under that license, including to run, modify, or offer GlitchTip yourself.

Terms of Service

Please read these Terms carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to be bound by these Terms, our Data Processing Agreement where it applies, and any other operating rules or policies that we publish via the Services (collectively, the “Agreement”).

Specific Service Terms

Glitchtip.com enables you to track errors, performance, logs, and uptime on your applications. We offer a free plan and paid subscriptions. Plan features, event limits, and prices are described on our pricing page and may change as described in these Terms.

Free plan

The free plan is provided as is, without any service level, uptime, or support commitment. We may change or discontinue free plan features or limits at any time.

Your Data

“Customer Data” means the error events, logs, transactions, and other content that you or your applications send to the Services. As between you and us, you own Customer Data. You grant us the rights needed to host, process, transmit, and display Customer Data solely to provide, secure, and support the Services for you. We do not sell Customer Data or use it to train AI models.

For Customer Data that contains personal data, you are the controller (or processor on behalf of your own customer) and we are your processor (or subprocessor), as described in our Data Processing Agreement. For your account and billing information, we are the controller, as described in our Privacy Policy.

You are responsible for configuring your applications and SDKs so that you send us only the data you need and are permitted to send, including scrubbing sensitive fields before they leave your systems.

Acceptable Use

You agree not to use the Services to:

  • break any law, or send data you do not have the right to send;
  • send special categories of personal data (as defined in Article 9 of the GDPR, such as health, biometric, or genetic data) or data about criminal convictions, except incidentally and in small amounts despite reasonable scrubbing, or as PHI permitted by the next item;
  • send protected health information (“PHI”) as defined under HIPAA, unless you and we have both signed a Business Associate Agreement (“BAA”) that is in effect. We do not enter into a BAA by accepting these Terms, and we only offer BAAs as described on our HIPAA page;
  • send payment card numbers, government identification numbers, passwords, or similar credentials on purpose; or
  • probe, attack, overload, or disrupt the Services or other customers, or get around usage limits or access controls.

We do not monitor Customer Data for prohibited content. If data this section prohibits reaches the Services, you are responsible for deleting it, for example by deleting the affected issues, projects, or organization.

Data Processing

If, in providing the Services, we process personal data on your behalf — whether you act as a data controller and we act as a data processor, or you act as a data processor and we act as a subprocessor — our Data Processing Agreement (“DPA”) applies and forms part of this Agreement. This applies to free and paid plans alike. It applies automatically; no signature or separate request is needed.

Fees and Charges

By using a Paid Service (any paid plan, and any usage-based charges such as on-demand events), you agree to pay the specified fees. Depending on the Paid Service, there may be one-time fees, recurring fees, or usage-based fees. For recurring fees, we’ll bill or charge you in the automatically-renewing interval you select, on a pre-pay basis until you cancel. Except as required by law or stated in the DPA, fees are non-refundable.

We may change prices for future billing periods by giving you notice as described in “Changes to these Terms”.

Termination and Cancellation

You can stop using our Services at any time. If you use a Paid Service, you can cancel at any time from your organization’s subscription settings (“Manage Subscription”); your subscription ends either immediately or at the end of the current billing period, as shown when you cancel, and your organization then moves to the free plan.

We may suspend or terminate your access to the Services if you materially breach these Terms (including the Acceptable Use section), if you fail to pay fees when due, if required by law, or if your use poses a security risk to the Services or other customers. Where reasonable, we will notify you first and give you a chance to fix the problem.

Your data after cancellation

Event data is automatically deleted at the end of its retention period (90 days by default). When you delete an organization or your user account, we delete the associated data from the live Services. Deleted data may remain in encrypted backups for up to 35 days until those backups expire. Cancelling a paid subscription does not delete your organization; it continues on the free plan. To remove its data, delete the organization in Organization Settings.

Feedback

We love hearing from you and are always looking to improve our Services. When you share comments, ideas, or feedback with us, you agree that we’re free to use them without any restriction or compensation to you.

Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DATA WILL NOT BE LOST. Our commitments in the DPA (including its security measures) still apply.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

  1. NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THE AGREEMENT, EVEN IF ADVISED OF THEIR POSSIBILITY.
  2. OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE AGREEMENT, INCLUDING THE DPA, WILL NOT BE MORE THAN THE GREATER OF US $3,000 OR THE FEES YOU PAID OR OWED US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THIS IS A SINGLE, SHARED CAP FOR ALL CLAIMS, NOT A SEPARATE CAP PER DOCUMENT.

These limits do not apply to your payment obligations, your indemnification obligations, or liability that cannot be limited under applicable law or Section 8.3 of the DPA Standard Terms.

Indemnification

You agree to indemnify and hold harmless Burke Software and Consulting LLC and its contractors, officers, and agents from third-party claims, and related losses, damages, and reasonable attorneys’ fees, arising out of (a) a claim that Customer Data, or your collection and transmission of it to the Services, violates the law or a third party’s rights, or (b) your breach of the Acceptable Use section of these Terms. This does not cover claims to the extent they are caused by our own breach of the Agreement.

Changes to these Terms

We may update these Terms or the DPA from time to time. For material changes, we will email the address registered to your account before the change takes effect. Other changes take effect when posted. If you do not agree to a change, you may stop using the Services, cancel any paid subscription, and delete your organization or account before it takes effect; continued use after that date means you accept the updated Terms.

Governing Law and Venue

These Terms are governed by the laws of the State of New York, USA, without regard to its conflict of laws rules. The state and federal courts located in New York County, New York, have exclusive jurisdiction over any dispute arising out of or related to the Agreement, and both parties consent to that jurisdiction. Where the DPA or the Standard Contractual Clauses incorporated in it specify a different governing law or forum, those provisions control for the matters they cover.

US Economic Sanctions

You may not use the Services if such use is inconsistent with U.S. sanctions law or if you are on any list maintained by a U.S. government authority relating to designated, restricted or prohibited persons.

General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign the Agreement without our consent, except to a successor of your business; we may assign it to a successor of ours. Neither party is liable for delays caused by events beyond its reasonable control. These Terms, together with the DPA and any BAA, data processing agreement, or order you and we have signed, are the entire agreement between us about the Services. If a signed agreement conflicts with these Terms or the published DPA, the signed agreement controls for that customer. Sections that by their nature should survive termination do survive it, including Your Data, Fees and Charges (for amounts owed), Your data after cancellation, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law and Venue, and General.

Burke Software and Consulting LLC is incorporated in the state of New York in the United States of America.

Portions of these Terms of Service are adapted from terms published under a Creative Commons Sharealike license. Attribution to Automattic Inc.